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Congratulations to the 2017 Winners


The Gold Mansfield Award for overall excellence in claims:

Finalists: Chubb Insurance, IAG, Vero



Personal lines:

Finalists: Allianz Australia, Ansvar, Chubb Insurance, Defence Service Homes



SME property and casualty:

Finalists: Ansvar, Capricorn Mutual, Chubb Insurance, IAG



Corporate property and casualty:

Finalists: Berkshire Hathaway Specialty Insurance, FM Global, TIO/Allianz, Vero




Finalists: GT Insurance, Terri Sheer, National Transport Insurance


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The 2017 Mansfield Awards were Proudly Supported By

icare (Insurance & Care NSW) is a Public Financial Corporation governed by an independent Board of Directors that delivers insurance and care services to the people of New South Wales.

icare was established on 1 September 2015. icare is one of the largest general insurers in Australia, with $33 billion in assets and insures 3.4 million workers and 284,000 employers.

Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life outcomes, including helping people return to work

icare is a social insurer that puts its customers at the heart of all that we do.

icare’s purpose is to protect, insure and care for the people, businesses and assets that make NSW great.

Our vision is to change the way people think about insurance and care services by providing world-class services for people, businesses and the community.

icare’s Board is directly accountable to the Hon. Dominic Perrottet MP, NSW Treasurer. The Treasurer appoints icare’s Board, who in turn appoints icare’s CEO and employs all its people.

Steadfast is the largest general insurance broker network and the biggest group of underwriting agencies in Australia and New Zealand.

Established in 1996, Steadfast is a broker network and provider of services to 348 broker businesses and 23 underwriting agencies with 1,200 offices in Australia, New Zealand, Asia and Europe.

Steadfast’s Network, including underwriting agencies, generated billings of more than $6 billion for the year ended 30 June 2016. This places us in a strong negotiating position with insurers and gives us the ability to offer our brokers access to a broad choice of insurance products, exclusively built policies at a competitive price and a unique claims escalation process.

We support all Steadfast Network Brokers with a comprehensive suite of ongoing education programs and support services, including business and compliance support, customer service tools and staff benefits, so that Steadfast Network Brokers can combine the capabilities we offer with their own local experience and knowledge.

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The Mansfield Awards


Recognising claims excellence


The Mansfield Awards is an annual industry awards event, presented by Insurance News and LMI Group, to recognise claims excellence in the Australian insurance industry.

Named in honour of the British Lord Chief Justice who introduced the industry to the principle of uberrima fides (utmost good faith) some 250 years ago, the Mansfield Awards emphasises the vital role that claims professionals play in the insurance industry and recognises those achieving excellence in this field.

These awards are a not-for-profit event. Any and all funds raised via sponsorship of The Mansfield Awards will be used exclusively to cover costs, with any remaining funds to be donated to the Amal Mulia Orphanage in Sumatra, Indonesia. These funds will help rebuild and provide care for children orphaned by the earthquake and resultant tsunami in 2007.

There is no application process involved in these awards. Find out more about the awards categories and criteria below.


The Awards

The Mansfield Awards is an annual awards event, presented by Insurance News and LMI Group, as a means to recognise claims excellence in the following fields of insurance:

  • Personal lines
  • SME property and casualty
  • Corporate property and casualty
  • Specialty

A Gold Mansfield Award for overall claims excellence is also presented to the insurance company that scores highest overall.

It is possible that other industry sectors that handle claims will be included in the awards in the future.

Award winners are determined using data from:

  • LMI’s Claims Comparison statistics
  • Financial Ombudsman Service
  • Supplier, customer and broker surveys

The measurement process being developed by LMI Group will measure such factors as:

  • Speed of service
  • Proactivity
  • Accuracy
  • Fairness
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Want to help determine the winners? Complete the LMI Claims Comparison Survey


Register Your Interest for 2018

If you would like to attend The Mansfield Awards in 2018 please fill in the form below.

By registering your interest you can ensure you are among the first to know when tickets are made available.

Event Founders

Insurance News


Terry McMullan – Insurance News

Terry is the Publisher of Insurance News, the region’s largest and most influential insurance industry publication in both online and print magazine form. He worked as a journalist for 15 years, including a seven-year stint in Africa, before joining BHP and developing a new career in corporate communications. He worked for BHP as a spokesman and lobbyist before joining the Insurance Council of Australia in 1991 to build its communications with governments, the media and the emerging consumer movement.

Among his achievements was a four-year national advertising campaign promoting the industry’s role in protecting the community, and an Australia-wide program for 10,000 insurance company staff that increased their awareness of new consumer attitudes.

After setting up McMullan Conway with Naomi Conway in 1996 Terry worked with Telstra to establish the weekly Sunrise Exchange News, and also established the National Insurance Brokers Association magazine Insurance & Risk Professional. In 2008 the company set up the independent free online weekly, and Insurance News (the magazine) in the following year.

Terry says he and Allan Manning have collaborated in the establishment of the Mansfield Awards because they share a belief that there is a “blind spot” when it comes to acknowledging the vital importance of the claims process in insurance.

“I’ve spent the past 26 years working on ways to encourage the industry to project its true image as a dynamic, responsive and essential part of the Australian community and economy,” he says. “It’s time the industry celebrated its unsung heroes – the claims professionals who fulfil the promise made in the policy to put things back together again. Once you get past all the marketing, it’s the delivery of the claim that builds or busts a company’s reputation.”

LMI Group

Professor Allan Manning – LMI Group

Allan founded the Loss Management International (LMI) Group in 1999. It’s a firm with an enviable global reputation based on loss management, risk assessment and technical advice. It serves its wide variety of clients in the region and globally through five operating companies, each specialising in a particular niche and providing seamless solutions.

For over 40 years Allan Manning has managed large and complex losses involving major property, business interruption including advanced consequential loss, fidelity, construction and liability throughout Australia, Asia Pacific, Europe and North America. Along the way he has written a string of manuals that are regarded as the industry standard, as well as books on insurance aimed at all ages from children up to professionals. His latest publishing ventures have focused on the industry’s rich history.

Allan has lectured at Victoria, RMIT and Melbourne Universities on a range of insurance subjects, and has delivered over 1200 seminars on various risk and insurance-related topics. He holds the post of Adjunct Professor at Victoria University in the faculty of Law and Justice. He is the author of 13 books on insurance and has been named one of the Australian industry’s 20 most influential people by Insurance News for seven consecutive years. He was named as the inaugural winner of the Lifetime Achievement Award at the Australian Insurance Industry Awards and has been a nominee for Australian of the Year.

He has earned a reputation as a fearless commentator on industry issues through blogs and commentaries, and has also taken a prominent role in debates over industry training.

Allan believes the Mansfield Awards for claims excellence will help to lift the profile of claims professionals and over time will encourage all companies to achieve higher standards. “Most claims are handled promptly, efficiently and fairly, but it only takes one error – or one company’s decisions based on a wrong policy interpretation – to attract negative media attention,” he says. “The Mansfields will encourage the industry to focus on achieving high standards in claims.”

Madison SeymourHome (Post-Awards)